Delivery / Warranty

Delivery and Training Times

After payment is made, all equipment purchased will normally be delivered to you within 7-14 working days except for items that require training. Training will be arranged within 14-21days.

PLEASE NOTE: payment must be made and received in full before training is commenced.

Import Duties and Delays

At no time will the Dermalsthetics be held responsible for your own country’s import duties and/or possible delays. Dermalsthetics is a UK based business and can only assist on issues based in UK.

Ongoing Help & Support

Whether you seek technical help; after-sales or treatment advice; or marketing tips, the team at Dermalsthetics are here to offer help at any time to your salon and professional team. As suppliers to clinics and salons across the UK, we know the frustrations of lost revenue through equipment failure or failed marketing strategies. Our objective is to ensure that our valued clients all receive exceptional after-sales care so that you get the most from your new purchase. Please make sure you stay in touch with us.


Warranty Cover


The majority of all equipment suppliers will provide a 12 month warranty but does not include power control units, power supply units and/or batteries.

Technical Helpline

Mon – Fri 10-5pm. Our fully qualified team are always on hand to help answer questions about your products. They know the products inside-out and there’s nothing they can’t advise on. More often than not, they can resolve problems during a phone call.